Terms of usage & Privacy policy

GENERAL PROVISIONS and DEFINITIONS

Ragusa System d.o.o. is commited to protect clients’ personal data, in accordance to the best business practices and valid Croatian and European regulations, including Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data, and repealing Directive 95/46/EC (General Data Protection Regulation)

This policy applies to all personal information collected and stored by Ragusa System d.o.o. and its authorized partners.

A client is considered a person who has requested a service or a service offer from Ragusa System d.o.o..

„Personal data“ means any information relating to an identified or identifiable natural person; an identifiable natural person is one who can be identified, directly or indirectly, in particular by reference to an identifier such as a name, an identification number, location data, an online identifier or to one or more factors specific to the physical, physiological, genetic, mental, economic, cultural or social identity of that natural person (Article 4 of the General Data Protection Regulation).

„Data processing“ means any operation or set of operations which is performed on personal data or on sets of personal data, whether or not by automated means, such as collection, recording, organisation, structuring, storage, adaptation or alteration, retrieval, consultation, use, disclosure by transmission, dissemination or otherwise making available, alignment or combination, restriction, erasure or destruction (Article 4 of the General Data Protection Regulation).

„Consent“ of the data subject means any freely given, specific, informed and unambiguous indication of the data subject’s wishes by which he or she, by a statement or by a clear affirmative action, signifies agreement to the processing of personal data relating to him or her (Article 4 of the General Data Protection Regulation).

PRINCIPLES OF PERSONAL DATA PROCESSING

The data is processed in accordance with applicable laws pertaining to personal data processing and in accordance with best business practices of data protection, i.e. we perform legal, fair and transparent processing.

The collected data is processed only in accordance with the purpose for which the data was collected.

We collect and process only those data that are necessary to achieve the purpose of processing.

A special attention is paid to the accuracy of the collected data. A client has at any time the right to inspect data and correct his/her data.

The data is processed and stored only for as long as it is necessary to fulfill the purpose for which it is collected or as required by the applicable regulations.

We attach the greatest possible attention to personal data security.

CLIENT’S RIGHTS

In accordance with the General Data Protection Regulation, the client has the following rights:

• the right of access to data
• the right to correction and deletion
• the right to processing limitation
• the right to data portability
• the right to objection

WAYS WE COLLECT YOUR PERSONAL INFORMATION 

We collect data about our clients in the following ways:

• Data collection via Ragusa system d.o.o. website
• Data collection via e-mail
• Data collection via telephone
• Data collection via social networks
• Client’s consent

THE TYPE OF PERSONAL INFORMATION WE COLLECT AND HOLD 

We only collect data that is necessary for the purpose of data collection and in accordance with applicable legal regulations.

The data we collect:

• name and surname,
• the date of birth of children in order to obtain a discount,
• phone number and e-mail address for contact,
• the address of the residence if it is necessary to make a travel or insurance contract,
• OIB (Personal Identification Number) for travel insurance purposes, if contracted by the client,
• location, sex, citizenship, passport number or other appropriate personal document where necessary to enforce legal obligations (e.g. when crossing the border).

USE OF PERSONAL INFORMATION COLLECTED

We collect personal information for the following purposes:

• for the execution of the contract or the preparation for the contract execution
  to inform clients about services and products
• for internal purposes
• for the purpose of fulfilling the legal obligations

DISCLOSURE OF PERSONAL INFORMATION TO THIRD PARTIES

We disclose client’s personal data to third parties in the following cases:

• for the purpose of executing a contract or preparing for contract execution with a client
• when the client has given consent
• when we engage subcontractors to perform certain jobs

CLOSING AND TRANSITIONAL PROVISIONS

For the purpose of protecting personal data of our clients we use the best business practices in the field of tourism and information-communication technologies. We continually adjust our internal processes to achieve the optimal level of personal data protection. We use different organizational measures and technical means to protect the user’s data from unauthorized access, change, loss, theft or other misuse of data.

A client can realize his/her rights under the General Data Protection Regulation by submitting a request to the e-mail address ragusasystem@gmail.com 

The Privacy Policy comes into force and begins to apply on the date of publication and is available on the website. The clients will be informed in a timely manner, including through publication on the website, about possible changes and amendments in the Privacy Policy. 

YOUR ELIGIBILITY

Visitor to this site must be an individual, 18 years of age or older. If you are under 18, you may use this web site only with involvement of a parent or legal guardian.

TRANSFERS

Service needs to be ordered at least 24 hours in advance.

Client is responsible for providing precise arrival time and pick up location information (airport, flight number, cruise docking port, hotel address etc.) at least 24 hours before the transfer date to the contact e-mail or phone numbers stated on this web site. Failure to do so can lead to loss of transfer service and Ragusa System d.o.o. will not be liable for any refunds or penalties.

CANCELLATION POLICY

Cancellation policy regulates the cancellation as follows:

• cancellations at least 24 hours prior to the scheduled service – no cancellation fee.
• cancellations 0-24 hours prior to the scheduled service – cancellation fee 100%.

In occasion of cancellation, Client has no right to reimbursement of any costs.  

Client is obliged to confirm cancellation in writing, either by letter, fax or e-mail. 

If the Client does not confirm cancellation in writing, it will be considered that he/she has not canceled the service. If a Client, at his own request, interrupts the current voyage/travel/transfer, he/she is not entitled to reimbursement of costs incurred due to early return to the place of departure. If the damage caused by the arbitrary interruption of the voyage/travel/transfer occur, Ragusy System d.o.o. reserves the right to charge it at the maximum 100% of the price of the arrangement.

In Dubrovnik, October 28th.